![]() Thanks for updating your review and your recognition encourage us a lot! Please feel free to reach us at whenever you need our support and we are always happy to help! - Thanks for providing us the contact information. Reply from Wondershare MobileTrans Updated ![]() Look forward to getting in touch with you sincerely. ![]() You are important to us, and we want to help as much as we're able to. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you. We are eager to help you solve this problem but we need to get more information. Sadly to hear that Mobile Trans didn't transfer files from your Android devices correctly. Regarding the customer service email, normally, we'll process it within 12-24hours as the support may need some time confirm some details with our programmer to provide a solution accurately. Surely, we'll do our best to improve our chat and phone access. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end.
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